Open to opportunitiesValdepeñas, Spain

Carlos Donado Felices

IT Support Specialist · Operations & Software Solutions

Solving technical problems, improving operations and building tools used by real businesses.

EU CitizenAvailable immediatelyOpen to relocation

About me

Technology, operations and customer service.

My experience connects technology, customer service and operations. I have held operational and technical responsibilities at a technology company, providing IT support, hardware repair, networking, retail infrastructure and software development. I enjoy solving practical problems, learning new technologies and contributing from day one.

7+Years of professional experience
3Connected areas: support, operations and development
EUCitizenship and European work mobility
LIVESoftware developed and running in production

Experience

Operations Manager · IT Support Specialist

2019 — 2026

GIGAFIX & GO · Technology Company

  • Responsible for daily operations and technical support at a technology company.
  • Designed, developed and deployed a complete point-of-sale software from scratch (GigaPOS).
  • Developed internal tools to automate processes and improve operational management.
  • Installed POS systems, networks and CCTV for businesses.
  • Technical support for companies and retail stores.
  • Managed warehouse, purchasing and suppliers.
  • Customer service and issue resolution.
  • Hardware diagnostics and repair.

Additional experience

Production Operator

2019

Félix Solís Avantis (via Flexiplan S.A. staffing agency)Temporary position

Production line work. Teamwork. Fast adaptation to new processes.

Cook

2018

Exquisito BistróTemporary position

Food preparation. Kitchen organization. Working under pressure.

Waiter

2017

TYCHI C.B.Temporary position

Customer service. Floor service. Working under pressure.

Sales Assistant

2016

Multitienda DMDTemporary position

Customer service. Product restocking. Warehouse and till organization.

Projects

Featured Projects

GigaPOS point-of-sale software interface

GigaPOS

Retail Point of Sale Software

Point-of-sale software developed from scratch and currently used by real businesses. It manages sales, inventory, invoicing and connected hardware such as receipt printers, cash drawers and barcode scanners.

View case study
Challenge

Bring sales, inventory, invoicing and retail peripherals together in one reliable, easy-to-operate tool.

Solution

Desktop application built from scratch with Electron and SQLite, connected to printers, cash drawers and scanners.

Outcome

A deployed system currently used by real shops in their daily operations.

ElectronJavaScriptSQLite
View project
reparacionesen.es repair services web platform

reparacionesen.es

Repair Services E-commerce Platform

E-commerce and management platform for repair services. It includes a product catalogue, online payments, repair tracking, customised quotations, warranty management and an internal administration area.

View case study
Challenge

Manage online sales and the complete repair lifecycle within a single connected flow.

Solution

Laravel platform with catalogue, payments, tracking, quotations, warranties and an administration intranet.

Outcome

A connected experience for customers and internal staff, from purchase through delivery.

LaravelPHPMySQLTailwind
View project
Artemis internal catalogue management interface

Artemis

Internal Catalog Management System

Internal tool for managing large product catalogues, importing data through CSV files, classifying products and preparing their synchronisation with external marketplaces.

View case study
Challenge

Manage extensive catalogues and prepare heterogeneous data for publication across external channels.

Solution

Internal tool for CSV imports, product classification and synchronisation workflow management.

Outcome

A centralised operating flow designed to handle large-scale product catalogues.

LaravelPHPMySQLRedis

Internal / private project

Practical Experience

Repair & Technical Support

IT Support & Maintenance

Diagnosis, repair and maintenance of computer equipment for clients and businesses.

HardwareWindowsLinux

Networks, Cameras, Printers & POS

Retail Infrastructure

Installation and configuration of retail infrastructure, including networks, CCTV systems, receipt printers and point-of-sale equipment.

NetworkingCCTVPOS

3D Printing

Hobby

Design & Manufacturing

Design and manufacturing of functional parts through 3D printing.

3D PrintingDesign

Achievements

Skills

IT support & infrastructure

WindowsLinuxHardwareLAN/WiFiTCP/IPCCTVOn-site SupportRemote Support

Development & systems

PHPJavaScriptHTMLCSSLaravelElectronTailwindSQLiteMySQLREST APIsGitApacheDNS/SSL

Operations

WarehouseInventoryPurchasingSuppliersInvoicingCustomer SupportIssue Resolution
Spanish — Native English — Elementary (A2), actively improving

Education

Compulsory Secondary Education (ESO)

Completed formal secondary education.

Continuous technical training

Continuous learning and development in information technology, including networking, systems administration, software development, databases, hardware, virtualisation, artificial intelligence and automation.

Practical learning and personal projects

Continuous development of real-world and personal projects to build new skills in programming, electronics, 3D printing, problem-solving and the creation of applied technology solutions.

When I'm not working

I enjoy building practical solutions and continuously learning new skills. In my free time, I develop software projects, explore artificial intelligence and automation, design and 3D print functional parts, and create practical solutions using hardware, electronics, and a variety of materials. I am also passionate about cooking and enjoy experimenting with new recipes. In addition, I dedicate time to learning languages, especially English, to communicate and work effectively in international environments.

08Let's build something together.

Contact

Think I could bring value to your team? I'd be happy to talk. I'm available for new opportunities, can start immediately and am open to relocation.

I personally reply to professional opportunities, typically within 24 hours.

Available immediatelyOpen to relocationEU Citizen
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